Questions
Short answers to what people ask us most. Don't see yours? Text us at 312-600-7010.
Prices and booking
How do you set the price? Do you need square feet?
No square feet. Your price comes from your bedrooms, full and half baths, and when your home was last cleaned top to bottom.
Homes with 5 or more bedrooms, or much bigger than usual, get a quick look by photos or a walkthrough first.
If your home looks different from your answer when we arrive, we text photos and any price change before we start, and clean only once you agree.
One price, with no booking fees or extra service fees on top. Get your price
How do I book?
Text (or call) 312-600-7010 with your bedrooms and bathrooms, and we'll text back your price. Then pick a time that works for you.
You can also email us at hello@mybubblehome.com.
How do recurring plans work?
You get a standard clean every visit, weekly, every 2 weeks or monthly, plus one detail task in turn: baseboards, then blinds, sills and tracks, then doors, frames and switch plates, then cabinet fronts. After 4 it starts again.
Plans save weekly, every 2 weeks and monthly, off a standard clean. Your first visit is a one-time standard or deep clean; plan pricing starts with visit 2.
The same two people come every visit, and your priorities, rooms to skip, pets and products go on a home card that every visit follows.
The clean
What's the difference between a standard and a deep clean?
A standard clean covers the surfaces you see and touch in every room: dusting within reach, the kitchen, bathrooms, floors, beds and trash.
A deep clean is everything in a standard clean plus the detail work that builds up: baseboards by hand, doors and frames, blinds, sills and tracks, grout, hard-water film, vents, tops of cabinets, and under and behind furniture. It takes about twice as long.
Home last cleaned top to bottom within 6 months? Book a standard clean. Longer ago? Book a deep clean. See the full lists
Do you bring supplies? What products do you use?
Yes, we bring all the supplies and equipment, including a backpack vacuum with a HEPA filter.
Want us to use your products? We will, if the label allows the surface. We follow its directions and never mix it with ours on the same surface.
Fragrance-free or sensitive to chemicals? We use microfiber and water where we can, dish soap for grease, your own products if you have them, and disinfectant only where you want it, and we open a window.
Kids or pets at home, or prefer eco-friendly? We use Simple Green (EPA Safer Choice certified) and microfiber, with disinfectant only on toilets and handles, or none if you ask.
What don't you do?
Moving heavy furniture or appliances; anything above a 2-step stool or outside windows; carpet shampoo, stain removal or floor waxing; biohazards, pests or heavy mold; hoarding or heavy-clutter cleanouts; handling cash, jewelry or papers; opening drawers or closets unless you ask; and cleaning with kids home and no adult there.
Can I ask for extras on the day?
Yes. Extras like inside the fridge or oven, interior windows, hand-washed dishes or a load of laundry are add-ons. We price them before we start and do them if time allows.
Want us to focus on something today? We'll do it first and give it the extra time, and tell you what got a lighter touch.
Your home
Do I need to be home? What about pets?
You can be home or not. If you're home, tell us which room to start with or skip, and we'll vacuum around your calls.
Your entry details and parking go on your home card. We lock up the way you ask and confirm it in the text we send when we're done.
Pets: tell us where they stay. Doors and gates are closed as found, and pets are never let out.
We take our shoes off at the door unless you'd like us to keep them on. We don't clean with kids home and no adult there.
What if something isn't right?
Tell us within 24 hours and we'll re-clean it free.
If we find damage that was already there, we photograph it before touching it and mention it in our done text. If we ever break something, we stop, take photos and tell you the same day.
Before and after photos of the kitchen, each bathroom and any add-on come with the done text. We never photograph people, mail, documents or valuables.
Where do you clean?
Homes on Chicago's North Side: Uptown, Lakeview, Edgewater, Andersonville, Ravenswood, Lincoln Square, Rogers Park and Lincoln Park.
Who are you?
We're Ben and Fasil, two local owners who do every clean ourselves.
Good to know
How we handle the things that come up, so there are no surprises.
Your price is confirmed before we clean.
Quotes are based on your bedrooms, bathrooms and when your home was last cleaned top to bottom. If your home needs more work than your answers suggested when we arrive, we'll text you photos and the new price before we start, and we only clean once you say yes.
Bigger homes.
For homes with 5 or more bedrooms, we confirm the price with photos or a quick walkthrough before booking.
Extras are always your choice.
Add-ons like inside the oven or fridge are priced before we start and only done if you agree.
Our guarantee.
Not right? Tell us within 24 hours and we'll come back and re-clean the missed areas free.
Photos.
We take before and after photos of the kitchen, bathrooms and any add-on areas so you can see the work. We never photograph people, mail, documents or valuables.
Things already damaged.
If we notice damage before we start, we photograph it and let you know, so there's no confusion later. If we ever break something, we stop, take photos and tell you the same day.
Safety first.
We don't clean biohazards, pest problems or heavy mold, and we don't move heavy furniture or appliances or work above a 2-step stool. If we find something unsafe, we'll skip that area and tell you, or reschedule.
Pets.
Tell us where your pets stay. We keep doors and gates the way we found them and never let a pet out. If a pet isn't comfortable with us there, we may need to reschedule.
An adult at home.
If kids are home during the clean, an adult needs to be there too.
Not right? Tell us within 24 hours and we'll re-clean it free.